Return/Exchange Policy

Canadian Shipping

Our orders ship via Canada Post from our store in Fort Langley, Canada. Our team works very hard to ship orders within 3-5 business days. As soon as your order has been processed and shipped you will receive a confirmation including tracking information.

Shipping within Canada is FREE for orders $200+

Shipping within Canada for orders under $200 is $17

USA Shipping

All orders are shipped by Canada Post

Shipping to USA is 27$

If your order is being shipped to an address outside of Canada, there may be associated taxes and/or duties due upon delivery. Customer is responsible to pay all applicable duties and taxes that may be required upon delivery.

Returns & Exchanges

* All Sale items are a final sale. All underwear sets & swimwear is a final sale.

* Please note we are not able to apply any discount codes to orders that are made prior to a sale/promotion beginning.

* If something isn’t the right fit we will happily accept returns or exchanges of your unwashed, unworn merchandise within 15 days of purchase. All SALE items are a final sale.

All items must be returned with all original tags. All returned items must be unwashed & unworn or they will not be eligible for a refund.

For returns on any Non-Sale items please email watermelontreesales@gmail.com with your order number and items you would like to return/exchange. In the subject, please put the following: "Online Return/Exchange {Order number XXXX}". Customers are responsible for return shipping costs.

Here’s how to complete your return in a few quick steps:

1. Email us at watermelontreesales@gmail.com with your order number and return details. We will provide you with our mailing address at that point.

2. Please be sure to include the following in your email: Order #, your name, item name, quantity and reason for return. Please put your subject as : "Online Return/Exchange {Order #XXX}"

3. Package your return and be sure to include all original packaging and tags for the clothing. Any items returned not in original condition and without original tags will not be eligible for a refund or exchange.

4. Take the package to your nearest Canada Post outlet and wait to hear from us.

All returns and exchanges are processed as refunds. For best selection when exchanging- place a new order online and when the return items reach our store, we will process the refund.

Once your return is received at our store, you will receive an email from us once your return has been processed.

For exchanges simply visit the website and place a new order for the items you would like.

If you have any other questions, please email us at

watermelontreesales@gmail.com and we’ll walk you through next steps.

Watermelon Tree Children's Boutique is not responsible for any return parcels that may be lost in transit. All return Shipping costs are paid by the customer. Orders that are refused or marked as un-deliverable will be charged a standard $20 shipping fee which will be deducted from the return amount.

Items must be unwashed, unworn and have the original tags attached. If you have any questions please include them in your email.

PROMOTIONS

Please note all promotions and discounts are only valid during the dates listed. Promo codes and discounts cannot be applied to previous purchases.

ORDER PROCESSING

After placing your order online you will receive an order confirmation email.

We aim to have your order process within 3-5 business days. Once your order has shipped you will receive a second email to confirm shipping. It will include details for you to log onto www.canadapost.ca to track your order.